Last month I had mold removed from my basement. The Staff did an excellent job. Tony was personable, informative, and answered my questions. At the end of the day, the clean-up procedure was impressive. I would call them again for any future project.
Conduct, courtesy, and professionalism are not mere words to Chuck Hannington and coworkers. Mike Santanello and Breanda Wilson, round this efficient and highly trained squad. Courteous to the max, Ace employees are always available to correct any problems that came up in the course of the workday. Ace folks are more like family and friends and we will miss them when the job is complete.
The home repair project is the number one priority and rest assured everyone has passed several critical inspections with flying colors. Ace people go right to work upon arrival. No time is wasted on distractions. Working non-stop is always the order of the day. High caliber employees like Mr. Hannington and his talented crew will give Ace a 'competitive edge' in the restoration business for years to come. Quality like this need not fear from big box stores.
I recently had your company respond to a water damage situation in my home. The response was remarkable (within a few hours) & your team of Tony Enselek (lead man-sweet guy), Steve Tousignant & Mike Santanello were extremely efficient & professional in drying the area & monitoring the situation daily (as well as cleaning). I cannot say enough about how pleased I was with your customer service. Kudos to those guys! I would not hesitate to recommend you to my friends. I look forward to the final restoration work if your initial response is any indication of the finished product!!
Re: a post we had on our Facebook page dated 2/11/13
I saw the post on your website about the flood at a medical office. I work at that medical office and was in charge of overseeing the process that needs to be set in motion to clean up the massive mess that water can cause. Ace Fire and Water came and took over, thankfully! The two young men that came were a welcome sight and jumped right in and started doing their job. I was impressed with the way they went into the area and started doing what they do with no hesitation. They were very personable and fun to be around during all the massive questions I had and the mess. They showed concern for me and my work place. They called if they were going to be late and showed up very close to the time they said they would be there. I also was impressed that they were concerned with my health with all the water and airborne contaminates. I thank them very much and actually will miss their friendly faces. Thank you.
On Friday the 13th I woke up to two inches of water in my basement as a result of my hot water tank letting go. I immediately called my insurance company and on the message it listed two companies to call for an emergency. I chose yours and was very glad I did. I found your staff to be extremely polite, professional and very competent in doing their job. The job was very well done.
- Deborah H.
This company really is as good as it gets. I hired them to dry out my plaster ceilings and walls after falling trees punctured holes in my roof. Their service was exceptional — fast, professional, respectful of my home, dependable (they actually showed up every time they said they would), and did everything humanly possible to make sure I was happy with their service. Tony, in particular, was extremely patient and accommodating and did not consider his job finished until I was completely satisfied. I’d give them ten stars if I could!
- Sharon H.
On Friday, September 24, 2010 my washing machine caused water to gush into the cellar of my home at 200 Maple Road in Longmeadow. Upon hearing of my dilemma, you quickly dispatched three exceptional workers to my home. Everything that had been sitting in water overnight was brought to my garage. They worked tirelessly for hours, and then ran fans for several days. The result was that on Monday morning, my cellar was bone dry. Ace is priceless. I thank you, Tom, for directing your workers efficiently and capably.
- Inger Bolduc
Last month I had Mold removed from my basement. The Staff did an excellent job. Tony was personable, informative, and answered my questions. At the end of the day, the clean-up procedure was impressive. I would call them again for any future project.
Start your restoration today with our 1 hour response time. Call us now for our 24/7 emergency services.